The Customer Service Specialist directs, plans and coordinates a variety of patient service functions that are related to the client management and the healthcare team. These functions include, but are not limited to, reception (client and phone), maintenance of veterinary medical records, account maintenance and training of personnel to maintain the highest standard of client service and patient care.
Strong communication and client service skills. Considerable tact and diplomacy is required. Ability to work with clients and patients in a professional, friendly, hospitable manner.
Ability to courteously and professionally answer incoming telephone calls utilizing proper telephone etiquette and place outgoing calls responding to clients’ needs.
Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
Knowledge of computers and relevant software applications including MS Office (Word).
Utilize the computer system to accurately enter and retrieve records and reports, enter fees, charges, and recalls and maintain the database.
knowledge of the procedures used for receiving, treating, and scheduling patients, for ordering medical supplies, and requesting laboratory tests.
Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required.
Strong leadership and communication skills.
Finds way to increase the client and patient experience to make it more pleasurable and makes sure we are exceeding our client’s expectations.
Perform/oversee the entering of daily business and hospital invoices ensuring accuracy and completeness.
Review charts for approval of special billing following the guidelines established by the veterinary practice manager.
* Full-Time Position – Medical Benefits – PTO – 401K
*Competitive Pay based on experience
AmeriVet’s unique approach to acquisitions allows owners to retain control of the day to day operations of their veterinary practices while maximizing the total proceeds received when they ultimately exit. Our Veterinary Partners benefit from becoming part of a larger team with the ability to leverage operational and industry best practices should they so choose. Staff and customers are completely unaffected by the transition.